Common questions about your account and our terms
If your withdrawal is held for verification, you'll see the reason in your withdrawal log. Most holds clear within 4 hours once our fraud team audits your account. Contact support via live chat or email with your withdrawal ID if it exceeds 4 hours; we investigate within 48 hours and either release the funds or explain why it failed.
Yes. Open your account settings, go to Privacy & Data, and select Download My Data. We prepare your account history, transactions, and profile details in a portable format and email it to you within 14 days. The file includes every deposit, withdrawal, game session and support ticket.
You can close your account at any time via settings. Any remaining balance is withdrawn to your registered payment method within 1–4 business hours. Once your account is closed, we retain transaction records for five years. Refunds for game losses are not issued unless a technical fault caused the loss; our support team investigates each claim.
Contact support immediately with the transaction ID, date and amount. We pull your game logs and payment records to verify whether it was authorised by you. If we confirm fraud or error, we refund the amount within 2–5 business days. We also block the account pending investigation to prevent further unauthorized activity.
No. We never store your payment credentials. When you deposit, the payment processor (DANA, OVO, GoPay or QRIS) handles your details directly using encryption. We only store a record that the transaction cleared and the amount. Your payment information never passes through our servers.
Log into your account settings and go to Profile & Personal Data. You can update your email, phone number and address any time. To request deletion of specific data fields, contact support with your account ID and the fields you want removed. We process data-deletion requests within 14 days where local law permits.
Contact support immediately via live chat or email with details of the suspicious activity and any transaction IDs. We freeze your account while we investigate. If we confirm unauthorized access, we reset your password, audit your recent activity, and refund any fraudulent transactions within 5 business days.
